Tracks records

·         IcT manager : Audit and implementation of Audit (Win 2008/2003 & Vista migration)

·         Reorganization of Teams + Teams evaluations

·         Support Account Managers in customers premises

·         Industrialization of repetitive tasks via scripting & scheduling

·         Standardization of requests (via forms & rules)

·         Migration & Consolidation of servers

·         Follow up contracts with strong SLA’s

·         Statistics DB for network Printers (invoicing per page usage)