·         Information System Infrastructure Management : defining information structure, pertinent events, procedures, documentation, ensuring maintainability, scalability, Automatisation as far as possible, …

·         Service Level Management : Spoc between the customers and the IT (insourced of outsourced),

·         People Management : Team Management to enhance ie, the quality of services delivered, Structured approach to prioritize tasks

·         Project Management : Infrastructure migration and roll up.

·         High-level consulting : Align IT with business needs.

·         Able to think by myself, and permitting myself to use this capability unlimitedly.

·         Outstanding technological culture spanning a large spectrum of IT field : from hardware to technology management, through network technologies, operating systems, messaging, internet access and security, DBMS, .

·         Outstanding learning & analytic capabilities in both technical and business fields : able to learn and adapt quickly to any new technical and/or organizational and/or cultural environment. (very less apprehension for change), KPI’s …

·         Strong inter-personal qualities : easy clear communication, solid empathic team player, good redactional skills, resilient and pragmatic, able to face efficiently any situations.

·         Bring added value and creativity by guiding, managing, and/or reengineering an operational team and activities related to services management in networks, data center and/or customer care management.